Introduction
What is our platform?
Our platform is a cutting-edge digital marketplace for creating, buying, and selling unique digital assets.
How does it work?
Users can mint their own digital assets, list them for sale, or purchase assets from other creators using our secure blockchain technology.
How do I get started?
To get started, simply create an account, connect your wallet, and you can begin exploring or creating digital assets.
What are the benefits of using our platform?
Our platform offers secure transactions, a wide variety of digital assets, and a vibrant community of creators and collectors.
What types of digital assets are supported?
We support a wide range of digital assets including artwork, music, videos, and more.
Minting
What is the minting process?
Minting is the process of creating a new digital asset on the blockchain. You upload your file, set metadata, and pay a small fee to create your unique asset.
How much does it cost to mint an asset?
Minting costs vary depending on network congestion. We strive to keep fees as low as possible and offer options for batch minting to reduce costs.
How long does minting take?
Minting usually takes a few minutes, but can take longer during periods of high network activity.
What file types can I mint?
We support a wide range of file types including JPG, PNG, GIF, MP4, and more. Check our documentation for a full list of supported formats.
Are there any limits on minting?
While we dont impose strict limits, we encourage responsible minting to maintain the quality and value of assets on our platform.
Payout
How does the payout process work?
When your asset sells, the funds are immediately available in your connected wallet, minus our platform fee.
How often can I withdraw my earnings?
You can withdraw your earnings at any time, with no minimum threshold.
What payout methods are available?
Payouts are made directly to your connected blockchain wallet.
What fees are associated with payouts?
We charge a small platform fee on each sale. Network transaction fees may also apply for withdrawals.
What should I do if I encounter issues with my payout?
If you experience any issues with payouts, please contact our support team immediately for assistance.
Security
How are my digital assets secured?
Your assets are secured on the blockchain, providing immutable proof of ownership and authenticity.
How can I keep my wallet secure?
We recommend using a hardware wallet, enabling two-factor authentication, and never sharing your private keys or seed phrases.
What security measures does the platform employ?
We use industry-standard encryption, regular security audits, and smart contract fail-safes to ensure the highest level of platform security.
How do I report security issues or suspicious activity?
If you notice any security issues or suspicious activity, please contact our security team immediately through our dedicated security hotline.
Is there any insurance for my assets?
While we dont provide direct insurance, we partner with third-party insurance providers who offer coverage for digital assets.
Compliance/Legal
How does the platform handle copyright issues?
We take copyright seriously. Users must have the right to mint and sell their assets. We have a robust DMCA takedown process for any infringing content.
Where can I find the Terms of Service?
Our Terms of Service are available on our website. We encourage all users to read and understand them before using our platform.
What are the KYC/AML requirements?
We comply with all relevant KYC/AML regulations. Users may be required to complete identity verification for certain transaction levels.
What are the tax implications of selling digital assets?
Tax laws vary by jurisdiction. We recommend consulting with a tax professional for advice on your specific situation.
How are disputes between users resolved?
We offer a mediation service for disputes between users. If necessary, issues can be escalated to binding arbitration as outlined in our Terms of Service.